AI Assistant — Maintenance & Devices

The AI Assistant also helps with maintenance tickets and devices. It answers based on the knowledge base and knows your tickets.

What the AI Assistant Knows About Maintenance

• Maintenance ticket information — status, priority, assigned device, assignee
• Device list — shows devices registered in your system
• Create maintenance ticket — helps create a new repair or maintenance request
• Maintenance documentation — searches guides and procedures from the knowledge base

Example Questions

Maintenance Tickets

• "Show me my open maintenance tickets"
• "What is the status of ticket MNT-0015?"
• "Create a ticket: Compressor failure in Hall B"

Devices

• "What devices are in the system?"
• "Show me the device list"

Documentation

• "How to create a maintenance plan?"
• "Explain preventive maintenance"
• "What are the maintenance intervals?"

Contextual Query

On a maintenance ticket detail page, click the AI button — the assistant will automatically load information about that ticket, including the assigned device.

Who Sees What

• Customers and maintenance staff — see their own tickets and public device information
• Support and admin — see all tickets, internal notes, SLA information, and can change ticket status via AI

Tip: When reporting a fault, provide the most accurate description possible — the AI Assistant will help you create a ticket with the correct details.