Maintenance Tickets

Maintenance tickets are used for reporting and tracking equipment issues.

Creating a Ticket

1. Click New Ticket in the Maintenance section
2. Select the device
3. Describe the problem and set the priority
4. The ticket will be assigned to the maintenance team

Ticket Statuses

• New — awaiting assignment
• Assigned — assigned to a technician
• In Progress — technician is working on the repair
• Resolved — repair completed
• Closed — confirmed by the reporter