Webhooks — Maintenance Integration
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Webhooks in the maintenance module allow you to automatically inform external systems (CMMS, ERP, monitoring dashboards) about device and maintenance events.
Configuration
In the admin panel, go to Integrations → Webhooks and create a new webhook. Maintenance-specific events will be available in the event selection.
Maintenance Events
| Event | When triggered |
|---|---|
| IoT Device Alarm | When the IoT platform triggers an alarm |
| Scheduled Maintenance | When the system auto-generates a ticket from a maintenance plan |
| Ticket Created | New ticket (including QR field reports) |
| Status Changed | Maintenance ticket status change |
| Ticket Assigned | Ticket assigned to a technician |
| Ticket Resolved | Maintenance task completed |
Security and Delivery
- Each message is signed with HMAC-SHA256 (
X-Webhook-Signatureheader) - Failed deliveries are retried up to 3 times (10s, 60s, 5min)
- Delivery logs available on the webhook edit page
Tip: For IoT alarms, monitor the
alarm_actionfield —reopenedindicates a recurring issue.
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